FAQ

We are happy to help! Our FAQ are a great resource to help answer your questions and if you still need assistance, please contact us.

SHIPPING

Where do you ship to?

We currently ship within Switzerland, however if there is an item you are interested in, please contact us and we will be happy to assist you.

How long does shipping take?

Shipping within Switzerland generally takes 2-3 business.

How do I track my order?

You will be provided with a tracking number for each shipment. If you encounter any issues, please contact me.

RETURNS

How do I return an item?

Please check out the Returns section in the footer, and see all the information needed to process a return can be found there.

How long does it take to process my return?

Returns are handled on a case by case basis. once we understand your reason for return, we are better able to assist you.

Can I exchange for a different item?

We do not do exchanges, however if there is an issue with your product we will be happy to assist you.

GENERAL QUESTIONS

Allergic information

Please be aware that because we use Apricot Kernel Oil in our Bath Bombs, they may have come in contact with nuts.

We use safety gloves for hygienic reasons when making bath bombs and do NOT use Latex gloves.

Are your Bath Bombs safe for children?

Yes! We do recommend them for children 3+. Our Bath Bombs are Vegan and Animal Friendly. The majority of our ingredients in bath bombs are food grade quality and our bath bombs have received a CPSR (Cosmetic Product Safety Report) and Toxicology report which is required to sell bath bombs.

How should I store my Bath Bombs?

Store bath bombs in a cool, dry, dark place away from sunlight. Sunlight will fade the colours. High humidity may affect the bath bombs as well so be sure to keep them in a dry spot.

Do the Bath Bombs stain the tub, skin or towels?

Our bath bombs will not stain the tub, towels or skin however we do recommend you rinse off after your bath.

If there is a residue already present in your bath tub, then some colour reside may attach to it and may need to be cleaned.